Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

In this role, you will provide quality technical support with a high degree of customer satisfaction for moderately complex requests in a timely manner. You will enter tickets and document the issues, ask detailed questions and resolve the issues or refer the call to the Desktop Engineer III. You will be potentially the first line of contact for the Enterprise Technology department from all levels of colleagues, based on the issue. You will follow-up with callers with a resolution or status regarding when the ticket will be completed. You will support both Domestic and International colleagues and help the Desktop Engineer I and Desktop Trainee on technical issues or escalated calls. You will also follow-up on unresolved issues with clients, providing updates and alternative suggestions.

How You’ll Make an Impact

• Log all issues and resolutions, while working closely with-IT management on problem resolution.
• Analyze, trouble-shoot and resolve referred ticket entries related to equipment, hardware, software, peripherals, etc. for moderately complex issues.
• Diagnose and resolve technical hardware and software issues.
• Act in a collaborative manner with all types and levels of colleagues who contact the technical support desk.
• Research questions utilizing a variety of resources, including manuals, vendors, senior level desktop support colleagues or management.
• Provide clients with step-by-step instructions on use of equipment, passwords, sign-on or other administrator activities. If unable to resolve, refer ticket to a Desktop Engineer III.
• Communicate call trends in IT team meetings. Analyze and provide recommendation on improvements for recurring problems.
• Communicate with new colleagues on computer use, passwords, explain issues and resolutions, update activity or train on new equipment or software.
• Stay current with system information, changes and updates.
• Participate in design functions, contributing technical insights and ideas. Help formulate project scope and objectives.
• Assist in maintaining an inventory of IT hardware and software assets.
• Provide technical support for conferences, special events, webinars, etc.
• Perform work on desktop and software upgrade projects.
• Upgrade desktop hardware RAM/hard drives/software/Videos/Cams. Handle desktop moves and set-ups. Perform data migrations and assist in data restorations.
• Create and maintain support documentation for the team based from fixes found during troubleshooting as well as installation guides for software and PC builds.
• Promote positive customer service attitude among peers; foster professional relationship with all colleagues by listening, understanding and responding to their needs.
• Maintain a professional demeanor at all times.

Who You Are

• Bachelor’s degree in Computer Science, Information Technology or related discipline.
• Minimum of six (6) years working experience in a technical desktop support environment that includes ticket resolution, computer support, Windows Operating System, computer equipment installation, software and hardware issues and Lotus Notes.
• Minimum of six (6) years’ experience in a technical customer support role.
• Proven ability to analyze a chain of events and applies technical knowledge following established procedures. Successfully troubleshoots most application problems independently.
• Demonstrated ability to listen, ask questions, follow-up and evidence of analytical and problem-solving skills and excellent follow-up skills.
• Monitor and maintain service level agreements (SLA’s) with business units.
• Demonstrated analytical, troubleshooting and problem-solving abilities.
• Demonstrated experience in a fast-paced work environment and ability to be flexible and responsive.
• Proven ability to operate and deal effectively with ambiguity and change.
• Demonstrated organization and planning skills with the ability to manage multiple trouble ticket resolutions through closure and follow-up with colleague. Evidence of ability to work with technical subject matter experts.
• Evidence of ability to learn quickly and work independently without on-going supervision.
• Evidence of effective written and verbal communication skills with the ability to explain technical information to a non-technical audience.
• Proven ability to function in a team environment, supporting team members when needed and recognizing /capitalize on different abilities.

Where You’ll Work

• A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.
• A colleague fitness center, work café and an outdoor patio with grills.
• Over 60 different meeting spaces to help promote a collaborative environment.

Program objectives/purpose:

• Expose students to various career opportunities within
Ilitch companies
• Professional development
• Establish a professional network
• Gain real life experience
• Projects that compliment career interests
• Enhance technical skills
• Gain essential knowledge

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

The Cloud Administrator role is responsible for managing cloud infrastructure for a variety of business-critical systems and services. This position will ensure systems are standardized and automated based on specifications and requirements provided by engineering and security teams. The Cloud Administrator will work independently and at times closely with the Site Reliability Engineering team.

How You’ll Make an Impact

• Standardize and automate the installation and configuration of operating systems, software, and cloud resources that comprise the underlying cloud platform.

• Implement system security and hardening guidelines, segment systems and implement firewall rules.

• Regularly patch and upgrade operating systems, software, and cloud platform components.

• Create and maintain systems documentation, diagrams, and runbooks within the department’s Wiki.

• Ensure all cloud resources are tagged according to standards.

• Perform capacity planning and performance analysis to ensure systems are aligned with business demand.

• Implement monitoring, logging, and metrics collection technologies to measure the performance and reliability of systems.

• Proactively troubleshoot errors and performance issues using monitoring tools, documenting problems and resolutions.

• Develop and implement backups, data protection, disaster recovery, and failover procedures.

• Manage user access requests and IAM permissions for cloud resources.

• Work with developer and SRE teams to participate in rollout of ecommerce and POS services.

Who You Are

• Bachelor Degree in Computer Science or similar area. Experience may be considered in lieu of a degree.

• Minimum of four (4) years of Linux and Windows systems administration experience.

• Minimum of four (4) years of managing a public cloud provider such as Azure or AWS.

• Experience with OS build standardization, systems hardening and virtualization.

• Experience with modern configuration management tools like Ansible.

• Working knowledge and experience with Networking fundamentals.

• Expert skill level in Scripting and Automation.

• Willingness to document technical processes and share knowledge with others. Capable of following and composing process and procedure documentation, as well as training other users on complex topics.

• Ability to interact with colleagues from all levels of the organization, both technical and non-technical, and communicate technical ideas effectively.

• Proven ability to work independently with minimal supervision as well as in a team environment.

• Provide Level 2 & 3 support, on a 24 x 7 schedule, for all operational and outage issues relating to the infrastructure.

• Able to participate in an on-call rotation performing weekend and after-hours support.

• Someone driven to get an “extra 9” of availability

????

Where You’ll Work

• A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.

• A colleague fitness center, work café and an outdoor patio with grills.

• Over 60 different meeting spaces to help promote a collaborative environment.

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission
The Lead Business Intelligence Developer, Global Business Intelligence will support a broad array of business stakeholders and partner with technology leaders to support the development and deployment of LCE/IHI enterprise-wide business intelligence. The role will support the Manager of Business Intelligence in creating enterprise BI that enables executives, leaders, and operators to make data driven decisions. This position will be active in building a roadmap to drive the future state, as well as making that future state a reality. The company is clear and committed to the “what” – enabling data driven decisioning, as well as the “why” - to make a great company even better- and is looking to the Lead BI Developer, Global Business Intelligence to help shape the “how”. This role will build on the existing foundation of Business Intelligence by increasing the focus on stakeholder engagement and the delivery of essential BI/KPIs and critical reporting. This role reports to the Manager, Global Business Intelligence who is a member of the leadership team of the Global Data and Analytics COE.

How You'll Make an Impact
• Provides direction to others and acts individually to develop highly actionable BI by engaging with business leaders, decision makers, systems and data owners, and end users to define goals and requirements for reports, dashboards, and analytics
• Provides direction to others and acts individually to dig into the business goals and operations as well as available data sources to ensures KPIs and Reporting truly meet the business need
• Provides direction to others and acts individually to design, develop, and deliver recurring and ad-hoc BI solutions to support the goals of the enterprises
• Partners with Data Engineering to ensure reports are built in an efficient, reliable, cost-effective way, building out the BI suite over time
• Mentors BI Developers across the companies in both the hard skills like data, tech and analytics, as well as the soft skills, like stakeholder engagement
• Develops strategies to educate business users on how to effectively use the recurring reports and helps them build skills to create relevant custom reports
• Uses knowledge of business goals and operations as well as and available data sources to frame up and discover opportunities in the BI landscape
• Leads discussion and prioritization of BI requests within one ore more assigned business units. Manages the relationship between the BI team and those assigned business units.
• Acts as a BI thought leader in the enterprises by continuously improving our capability in BI and analytics broadly
• Types of Assignments
o Responsible for the individual delivery of large, complex system components. Lead Medium-sized projects (up to 52 FTE weeks) being responsible for technical quality, on-time delivery and performance of other technical resources on the project.
o Lead other developers in creating BI deliverables using a formal software development methodology such as Agile. Lead ceremonies such as estimation, planning sessions and project kick-offs. Mentor more junior developers on estimation skills.
o Provide technology guidance to less experienced colleagues while completing development assignments. Provide material feedback on the work of more junior programmers. Mentor them on identifying the right solutions to solve problems.
o Support and provide guidance to Quality Assurance (QA) in the development of integration test plans, test conditions, expected test results, and automated testing.
o Lead research and identification of root causes for system issues. Identify deficiencies or alternatives and present proposals to more senior engineers including weighing the pros and cons of different solutions. Participate in technical aspects of system evaluation and vendor selection processes.
o Mentor others and implement best practices on technical tasks which support the overall BI development team.
o Lead the design and architecture of medium-sized software projects. Ensure team develops excellent quality solutions with a focus on stability, scalability, security, and maintainability.Provide support for production applications including on-call afterhours support on a rotational basis. Develop and maintain support documentation.
o You may manage a team of more junior developers who will report directly to you. Responsibilities include day-to-day management, performance reviews, regular 1 on 1 sessions, and mentoring career growth. Provide constructive feedback for more junior colleagues who may not be direct reports during their performance review cycle.

Who You Are
• Bachelor's Degree in business, technology, engineering, or a related field
• 7 + years’ experience directly related to the development of data driven KPIs, Business Intelligence and Analytics in mid-sized or large company
• Expert in designing Power BI (or similar enterprise scale) dashboards incorporating advanced functionality and highly technical UX/UI
• Expert in building highly technical SQL queries to extract large data sets for EDA, ad-hoc reporting, and BI development
• Expert capability to engage leaders and understand their business challenges and help them address those challenges with BI and analytics
• Ability to understand the strategic direction of a company and its data strategy and deliver tactically against in BI development
• Capable of helping anticipate the future needs of the business in order to proactively prepare to meet business requests
• Knowledge of the critical elements of BI and Analytics infrastructure
• Knowledge of processes and tools (including embedded features) that secure data security and data privacy
• Very good written and verbal communication skills

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Your Mission
The Lead Business Intelligence Developer, Global Business Intelligence will support a broad array of business stakeholders and partner with technology leaders to support the development and deployment of LCE/IHI enterprise-wide business intelligence. The role will support the Manager of Business Intelligence in creating enterprise BI that enables executives, leaders, and operators to make data driven decisions. This position will be active in building a roadmap to drive the future state, as well as making that future state a reality. The company is clear and committed to the “what” – enabling data driven decisioning, as well as the “why” - to make a great company even better- and is looking to the Lead BI Developer, Global Business Intelligence to help shape the “how”. This role will build on the existing foundation of Business Intelligence by increasing the focus on stakeholder engagement and the delivery of essential BI/KPIs and critical reporting. This role reports to the Manager, Global Business Intelligence who is a member of the leadership team of the Global Data and Analytics COE.

How You'll Make an Impact
• Provides direction to others and acts individually to develop highly actionable BI by engaging with business leaders, decision makers, systems and data owners, and end users to define goals and requirements for reports, dashboards, and analytics
• Provides direction to others and acts individually to dig into the business goals and operations as well as available data sources to ensures KPIs and Reporting truly meet the business need
• Provides direction to others and acts individually to design, develop, and deliver recurring and ad-hoc BI solutions to support the goals of the enterprises
• Partners with Data Engineering to ensure reports are built in an efficient, reliable, cost-effective way, building out the BI suite over time
• Mentors BI Developers across the companies in both the hard skills like data, tech and analytics, as well as the soft skills, like stakeholder engagement
• Develops strategies to educate business users on how to effectively use the recurring reports and helps them build skills to create relevant custom reports
• Uses knowledge of business goals and operations as well as and available data sources to frame up and discover opportunities in the BI landscape
• Leads discussion and prioritization of BI requests within one ore more assigned business units. Manages the relationship between the BI team and those assigned business units.
• Acts as a BI thought leader in the enterprises by continuously improving our capability in BI and analytics broadly
• Types of Assignments
o Responsible for the individual delivery of large, complex system components. Lead Medium-sized projects (up to 52 FTE weeks) being responsible for technical quality, on-time delivery and performance of other technical resources on the project.
o Lead other developers in creating BI deliverables using a formal software development methodology such as Agile. Lead ceremonies such as estimation, planning sessions and project kick-offs. Mentor more junior developers on estimation skills.
o Provide technology guidance to less experienced colleagues while completing development assignments. Provide material feedback on the work of more junior programmers. Mentor them on identifying the right solutions to solve problems.
o Support and provide guidance to Quality Assurance (QA) in the development of integration test plans, test conditions, expected test results, and automated testing.
o Lead research and identification of root causes for system issues. Identify deficiencies or alternatives and present proposals to more senior engineers including weighing the pros and cons of different solutions. Participate in technical aspects of system evaluation and vendor selection processes.
o Mentor others and implement best practices on technical tasks which support the overall BI development team.
o Lead the design and architecture of medium-sized software projects. Ensure team develops excellent quality solutions with a focus on stability, scalability, security, and maintainability. Provide support for production applications including on-call afterhours support on a rotational basis. Develop and maintain support documentation.
o You may manage a team of more junior developers who will report directly to you. Responsibilities include day-to-day management, performance reviews, regular 1 on 1 sessions, and mentoring career growth. Provide constructive feedback for more junior colleagues who may not be direct reports during their performance review cycle.

Who You Are
• Bachelor's Degree in business, technology, engineering, or a related field
• 7 + years’ experience directly related to the development of data driven KPIs, Business Intelligence and Analytics in mid-sized or large company
• Expert in designing Power BI (or similar enterprise scale) dashboards incorporating advanced functionality and highly technical UX/UI
• Expert in building highly technical SQL queries to extract large data sets for EDA, ad-hoc reporting, and BI development
• Expert capability to engage leaders and understand their business challenges and help them address those challenges with BI and analytics
• Ability to understand the strategic direction of a company and its data strategy and deliver tactically against in BI development
• Capable of helping anticipate the future needs of the business in order to proactively prepare to meet business requests
• Knowledge of the critical elements of BI and Analytics infrastructure
• Knowledge of processes and tools (including embedded features) that secure data security and data privacy
• Very good written and verbal communication skills

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

Conduct in-person and virtual training to corporate and franchisee store system users. Responsible for improving the skills and knowledge of store employees, assisting in successful implementation. This position will represent the organization to perform work without direct supervision.

How You'll Make an Impact

• Teaching knowledge in theory/practice of concepts, facts and practices via training courses. Provide experience for understanding this knowledge by transforming IT applications into usable end products that the stores will utilize.
• Responsible for complete training process from a need’s assessment/analysis through assessment, observation and oral questioning.
• Own an existing portfolio of training courses. Ensure that trainer’s manual is current and up to date with notes, session plans, visual aids and handouts.
• Design new training materials and courses to meet the needs of the company and add them to the existing overall training department’s portfolio. The Technical Trainer will create and arrange training manuals and visual aids after determining the best avenue for offering training on a particular subject. Evaluate and modify existing training materials.
• Collaborate with end-users and with the training staff to deliver a structured curriculum. Ensure the quality and consistency of course content throughout a course life cycle and to develop training methodologies that enable best learning.
• Represent the Technical Training department at exhibitions, seminars, etc.
• Collaborate with team members on planning and decision making and planning for the team.
• Develop and retain an up-to-date knowledge of current working practices by periodically spending time working with the operational and support departments.
• Utilize and maintain the Training Management Software with the training staff.
• Develop and utilize pre and post-assessment to evaluate training capacity effectiveness and best practice recommendations, including speech recognition, mobility, etc. Conduct end-user training on proprietary software.
• Demo the products over the web to familiarize customers with new product features.
• Provide technical training to IT support staff so they are able to configure and support the product internally
• Assist support team with resolving store tickets as needed
• Provide accurate and detailed reports on project status and training results
• Gather customer feedback and take action as needed to improve customer adoption and usage

Who You Are

• Bachelor’s degree in Information Technology, Computer Science or related degree, preferably with adult learning classes or methodologies.
• Minimum of 7 + years or more experience in Technical Training, including but not limited to Certified CompTIA CTT+ Essentials
• Evidence of ability to analyze and troubleshoot issues remotely or onsite and provide alternatives for the customer.
• Ability to provide examples of training materials (i.e. Microsoft Office, graphics, design software, Corel, Adobe Photoshop, etc.) with ability to handle training materials production
• Evidence of self-confidence, desire to learn and ability to learn and have a passion for technology.
• Demonstrate leadership behaviors, including organization and prioritization and exceptional leadership skills.
• Evidence ability to think creatively with a desire to exceed customer expectations

What Will Make You Stand Out

• Classroom Trainer or Virtual Classroom Trainer preferred.
• Ability to communicate verbally & writing in Spanish.

Working Conditions

• Position requires the ability to travel by air and auto throughout the USA with some international travel.
• Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust and the like and normal colleague traffic and phone noise is present.
• This position may require working non-traditional hours, including evenings, weekends and non-traditional hours to meet client training expectations.

Driving with Blue Line Distribution

• $6,000 Retention Bonus
• Starting pay is at $28.63 per hour with overtime after 40 hours.
• Average 45-50 hours/week
• Coverage area is Georgia, most of South Carolina, Alabama, Mississippi, and Tennessee, panhandle of Florida
• Center runs Sunday night through Saturday afternoon.
• Mixture of Local and Regional routes
• Generally, a 4-day work week with your weekends off. Last dispatch on Thursday.
• Routes dispatched between 8 00pm and 3 00am.
• Lift-gate, electric pallet jack or cart/ramp for easier use of unloading into stores.

Why Blue Line

• Weekly home time.
• Three weeks of PTO.
• Aggressive per diem, meal allowance, and corporate lodging program available (CLC lodging).
• 401k – with Company Match
• Medical, Dental, Vision Insurance, Etc.
• State of the art equipment leased through Penske.
• Family oriented atmosphere that promotes growth from within.

Who You Are

• One (1) year of verified tractor-trailer experience with a class A CDL license.
• No more than 3 moving violations in the past 3 years.
• No more than 1 DOT preventable accident in the past 3 years. All accidents will be reviewed.
• Must be able to pass DOT pre-employment drug screen, DOT physical, and road test.
• Direct Store Delivery experience preferred.
• Registered to the FMCSA Clearing House. (https //clearinghouse.fmcsa.dot.gov/register).

JOB SUMMARY

The Account Executive, Inside Sales is responsible for driving sales of ticket packages for all sports and entertainment through cold calling to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers.

Key Responsibilities

• Meet or exceed both individual and team sales goals.
• Actively research and prospect new sales leads to sell for all sports and entertainment and partial plan ticket packages (additional goals for group and premium seating sales will be established).
• Meet or exceed a minimum of 75 outgoing cold calls per day in an effort to generate new business.
• Set a minimum of 10 face-to-face appointments per week in an effort to generate new business.
• Handle all incoming calls from sales prospects.
• Process ticket orders in a timely and efficient manner.
• Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals.
• Network and implement sales promotion programs during all sports and entertainment events, as well as various other activities.
• Maintain and submit accurate daily, weekly and month reports on sales activity.
• Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history.
• Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of a bachelor’s degree from a four-year college or university.
• One year of related experience preferred, but not necessary.
• Knowledge and previous use of ticketing sources, but not necessary. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Possess the highest integrity and ethical standards.
• Assertive, competitive, passionate, goal orientated and a strong work ethic.
• Have a friendly, professional and confident telephone manner.
• Excellent time management and organizational skills - must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
• Effective oral and written communication skills.
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.

Preferred Knowledge, Skills and Abilities

• Experience working in the sports and entertainment industry.
• Knowledge and previous use of ticketing sources preferred, but not necessary.
• Knowledge of sports and entertainment industry.

WORKING CONDITIONS

• Irregular and extended hours including nights, weekends, and holidays.
• Exposure to high noise level.
• Frequent visual/auditory attention.

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission:

Responsible for implementation and supervision of all support systems utilized by the operations team at the home office and all field colleagues. This includes the creation of systems required to ensure consistency in all areas throughout the business. Also, supports ongoing projects and initiatives where needed to ensure all requirements and action items are followed up on and executed.

How You’ll Make an Impact:

• Supports, documents, and manages initiatives and projects, including creating procedures, processes, tracking next steps, resources, communication, problem solving, and all other actions associated with the project.
• Develop and maintain collaborative relationships with corporate departments, franchisees and external contacts/vendors serving as the main contact for the department, providing information and direction.
• Act in a liaison role between the operations , internal business units, and other service providers to ensure functional specs including roles and responsibilities are understood, and they have what they need to support projects.
• Recommend, develop, implement, and improve department-wide processes and procedures, including coordination and management of cross-functional processes. Make recommendations to implement improvements.
• Assists with the planning and execution of the global business conference, in addition to other global operations franchise and corporate meetings and events. This includes coordinating meeting space, research, logistics, meals, sleeping rooms and additional activities.
• Manage department documents and tracking for operations statistics.
• Maintains and updates business content, including tools, and reference materials.

Who You Are:

• Bachelor’s degree in business, marketing, or related field.
• Requires broad knowledge of general professional field such as finance, marketing or business administration as normally acquired through four years of undergraduate study. Experience may be considered in lieu of four-year degree.
• Experience and progressive movement into a supervisory/lead customer support role with a focus on planning and execution, managing processes and/or functions.
• The ability to analyze data and/or situations and make sound business decisions
• Excellent communication, interpersonal, persuasion, and teamwork skills.
• Strong problem-solving skills.
• Must have intermediate working knowledge of MS Office Suite (such as, PowerPoint, Excel, and Word)
• Excellent organization and planning skills.

Where You’ll Work:

• Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust and the like.
• Ability to travel a minimum 25% of the time.

Build a Bigger, Better, Bolder Future
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

As a Sr. Release Engineer (a.k.a Cloud DevOps), you will work on an agile team with developers from internal business units to deliver business value and outcomes. You will develop, test, and implement development and infrastructure code to assist the team in achieving their goals. Work will be done start to finish by a cross-functional team using an agile methodology, and employing the assistance of a scrum master, product owner, and agile coach. Each member of the team brings unique technical skills and strives to cross train to gain additional technical knowledge across multiple disciplines in an exciting and dynamic work environment.

How You’ll Make an Impact

• Develop, Deploy and Support Cloud Infrastructure, as code artifacts or modules

• Design, Build and Maintain Cloud infrastructure and applications

• Support and deliver using Continuous Integration/Continuous Delivery pipelines

• Design and Support resiliency and scalability using Azure cloud platform

• Enable systems with automated monitoring and alerting

• Support the Team and Customers with day-to-day requests, Change and Incident tickets

• Support Technology stack refresh on Systems (end-to-end) when required

• Ensure automated security is built into each technology stack

Who You Are

• Four-year Computer Science or related degree, or equivalent work experience

• 7 or more years of experience including 4-5 years of experience in supporting enterprise-level platform installations

• 7 years of experience working with cloud providers (Azure/GCP, etc.)

• 4-5 years’ experience with containerized cloud solutions utilizing Docker, Kubernetes on Azure with HELM charts

• Strong knowledge and experience of managing Kafka infrastructure, administration, and configuration (Confluent)

• Experience of working with and managing distributed messaging systems, like multiple Kafka clusters.

• Microsoft Azure cloud management & administration including environment provisioning, configuration, performance monitoring, policy governance, and security that is global in scale.

• Design, develop, and implement highly available, multi-region solutions within Microsoft Azure.

• Experience working within an Agile framework.

• IaaS development with Terraform, Azure CLI, and Ansible

• Scripting experience with Perl, Python, and PowerShell

• Proficient with ADO/GIT to perform source code management

• Experience with ServiceNow

• 5-7 years of experience working in a high performing DevOps team or role

• 4-5 years of experience in performance monitoring, alerting, and troubleshooting in an enterprise

• Strong, holistic understanding of the internet and hosting from the network layer up through the application layer

• Experience working in roles with a strong focus on security, including automated alerting and response

• Demonstrate a strong understanding of API’s and API Security

• Demonstrated ability in automated code testing

• Certifications in relevant technologies, methods, or platforms

• Demonstrate the key critical behaviors of commitment to task, communication, customer focus, decision making/problem solving, tolerance of ambiguity, planning, prioritizing, and goal setting

• Experience with Data Dog, Application insights, Sentry, Prometheus are a plus

Job Summary

The Inside Sales Representative is responsible for effectively converting leads to sales, managing & retaining accounts, and building customer relationships. By independently managing a defined sales territory, inside sales representatives are responsible for meeting annual sales goals resulting in continued company growth and profitability. Through frequent telephone contact and dedicated account management, inside sales representatives ensure all customers have a successful fundraising experience.

Key Responsibilities

• Requires managing an assigned base of accounts in a defined territory.
• Achieve daily goal of at least 75 outbound calls per day, resulting in achievement of quarterly and annual sales and production goals.
• Create sales communications and support materials consistent with company messaging and branding guidelines.
• Using templates and approved methodologies develop customized solutions and proposals for customers based on group type, frequency, size, and customer profit goal. Extend free bonus, cash incentives or special offers within established parameters.
• Work successfully in a team-based environment to achieve team goals, as well as individual goals.
• Using multiple software tools and tracking mechanisms, manage leads and accounts in assigned territory. Independently manage time, prioritize workload, and execute sales activities to achieve individual goals.
• Establish and maintain business relationships that lead to retention of customers.
• Resolve issues or customer problems, as needed. Following established guidelines, solve problems by implementing resolutions with a business-focused result that lead to the customer’s satisfaction and probable retention. Recognize when it’s necessary to escalate.
• Provide feedback on customers, industry news, competitors, products, and program features to team leaders and management. Participate in round tables, team huddles, and company meetings by sharing insights, giving suggestions, and submitting ideas on potential program improvements to help ensure our customers have an easy and profitable experience.
• Promote goodwill and uphold the company image as a good corporate citizen.

Minimum Knowledge, Skills and Abilities

• Four-year degree in business, sales, marketing, communications, or related field; or two-year degree and a minimum of two years of direct sales experience; or high school diploma and a minimum of four years of direct sales experience.
• Minimum of two years of experience in a sales environment with demonstrated ability to effectively meet goals/quotas and close sales.
• Must be self-directed, exercise sound judgment, display energy and enthusiasm, demonstrate excellent interpersonal skills, and possess excellent sales skills.
• Evidence of ability to increase sales and meet annual sales goals.
• Ability to work non-traditional hours, including occasional evenings and weekends.
• Self-provided transportation (reliable personal automobile) with appropriate license, good driving record and insurance.
• Demonstrated computer proficiency, including Microsoft Office, CRM, and Internet.
• Willingness and ability to travel by air and other methods of transportation, domestically and to Canada, and adhere to the corporate travel policies. Position requires moving demonstration materials that could weigh up to 50 pounds on an intermittent basis.

Preferred Knowledge, Skills and Abilities

• Previous experience with Sales Force software.
• Previous experience coordinating fundraisers or knowledge of the fundraising industry.
• Previous experience with community or non-profit organizations such as school/sports or civic volunteer experience.
• Previous experience or knowledge of the fundraising industry.

Work Environment

• Normal office environment; periodic exposure to weather conditions (travel and supporting local deliveries).
• Requires evening presentations and travel to conferences and trade shows that may involve weekends and travel by a variety of transportation methods.

JOB SUMMARY

Serve as Front Desk reception and general support for office and administrative needs.

KEY RESPONSIBILITIES

Provide general office and administrative support to management, department staff and customers. Serve as Front Desk Reception during business hours. Assist in hiring, scheduling, and on-boarding of part-time/seasonal staff. Assist in tracking inventory, purchasing supplies, creating purchase orders. Coordinate repair & maintenance/work order requests throughout the complex. Assist with accounting, payroll & budgeting as needed. Coordinate & facilitate Special Events throughout the year - both baseball and non-baseball. Review, distribute and track donations for Spring Training and Flying Tigers. Assist with coordination of Silent Auction and 50/50 Raffles. Handle all rental car reservations and ensure proper billing for Major League staff and players throughout the organization while in Lakeland. Responsible for monthly Major League Baseball package logs. Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree in business or related field. Strong computer, verbal, and writing skills. Excellent organizational and time management skills. Excellent communication skills. Strong computer skills with high level of experience in Microsoft Office suite. Detail oriented and ability to multi-task in a fast-paced environment. Strong customer service orientation as well as presenting a professional, executive presence is a must.

WORK CONDITIONS

Office and outdoor environment, Evening, weekend, and holiday hours required,

JOB SUMMARY

The Director, Client Services will develop and execute seasonal retention plans to drive growth in the retention of existing season ticketholders. This position is responsible for overseeing the Account Executives, Client Services staff and coordinating retention and revenue generating events for existing season ticketholders.

Key Responsibilities

• Monitors season ticket holder retention and develop call campaigns, events and programs to maximize retention.
• Maximizes ticket sales revenue from current season ticketholders through renewals, upgrades and referrals.
• Oversees continual sales/service training to Client Services staff including the understanding and use of technology such as ProVenue, ProVenue Force CRM, and LinkedIn Sales Navigator to help their sales and customer service efforts.
• Reports KPIs measuring the success of retention campaigns; gathers and provides analytics to evaluate effectiveness of strategy, initiatives and campaigns.
• Provides detailed retention reports on an ongoing basis, ensuring the accuracy of reports and identifying trends.
• Oversees the fulfillment of existing season ticket benefits; research and implement new benefits programs annually.
• Oversees the planning of season ticketholder events and exclusive offers throughout the year.
• Coaches Client Service, Account Executives on resolving customer complaints and providing detailed communication to all customer requests. Work with staff to develop metrics to measure account holder concerns to develop long term, ongoing solutions.
• Collaborates with Group and New Business Sales to prospect and execute large scale group outings with current season ticketholders.
• Assists in the establishment and allocation of season ticket inventory.
• Creates aggressive monthly sales campaigns and contests to drive revenues from current season ticket base.
• Develops annual sales and service timelines around renewal/new business campaigns.
• Facilitates staff to work game day events to service and assist customers with benefit and renewal incentive redemption as well as any service issues or concerns.
• Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Hires, trains, mentors and develops staff using a supportive and collaborative approach on a consistent basis. Demonstrates a leadership approach/style that promotes and employer of choice reputation.
• Establishes and monitors staff performance and development goals, assigns accountabilities, sets objectives, establishes priorities and conducts annual performance appraisals.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree in Business, Communications, Sports Management or related field.
• Minimum 7 years of progressively responsible and relevant experience in sales and customer service.
• Previous management experience.
• Exceptional track record of developing and implementing sales strategies that have consistently met or exceeded planned objectives.
• Evidence of being a strategic thinker with the ability to develop and implement processes and plans.
• Evidence of a successful leadership track record with high ethical standards.
• Extensive knowledge of Tickets.com and Salesforce CRM a plus
• Strong organizational skills and ability to handle multiple projects
• Excellent verbal and written communication skills
• Proficient in Microsoft Office including spreadsheet applications
• Ability to work in a fast-paced environment

WORKING CONDITIONS

• Office Environment
• Irregular and extended hours including nights, weekends, and holidays

JOB SUMMARY

Responsible for Corporate Partnership sales and service for Tigers Spring Training and Lakeland Flying Tigers regular and post-season.

KEY RESPONSIBILITIES

Achieve established revenue sales goals as set by supervisor. Research, prospect and establish leads for corporate relationships through industry networking, use of third-party lead services, trade publications, and cold calls. Prepare and deliver business proposals and presentations to existing and prospective clients. Cultivate new corporate partner relationships and optimize existing accounts through outstanding customer service to drive sponsorship revenues and facilitate marketing partnerships. Responsible for implementation and fulfillment of corporate partnerships to ensure contractual obligations with an emphasis towards maximizing cross promotional opportunities. Work game days and special events to entertain existing partners and prospects. Provide weekly reports on sales activity and results to track individual performance, inventory and revenue. Work closely with other departments within the organization on corporate partner related programs and cross selling opportunities including game operations, community relations, public relations, ticket sales, marketing and building operations. Assist in artwork/copy collection for signage, print and media from their respective client base.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree, in business or related field. 3+ years corporate partnerships sales, preferably in professional sports or related field. Self-motivated team player with a proven ability to work with aggressive individual and team sales goals. Superior knowledge regarding the practices and principles related to the sale and implementation of corporate partnership. Highly organized, self-directed business style, with strong ability to prioritize and meet deadlines. Ability to establish and maintain strong working relationships with corporate clients and co-workers. Possess superior negotiation skills coupled with a net profit bottom line mentality. Excellent oral, written and presentation skills. Ability to workdays, nights, weekends and holidays as required. Ability to drive to and from client sales meetings.

WORKING CONDITIONS

Outdoors and office environment. Position will need to work in various weather conditions. Position is required to work evenings, weekends, holidays, etc.

JOB SUMMARY

Responsible for Group Sales and Service for Tigers Spring Training and Lakeland Flying Tigers regular and post-season.

KEY RESPONSIBILITIES

Maximize ticket sales revenue from current and new group ticket purchasers for Tigers Spring Training and Lakeland Flying Tigers. Assist in the development and execution of a yearly sales plan to attract new and existing Detroit Tigers and Lakeland Flying Tiger season tickets, group tickets, hospitality tickets, sponsorship sales and private events. Oversee existing full-time Group Sales staff as well as directly assist in driving ticket revenue and fulfilment. Conduct daily cold calls to prospective clients. Holding weekly meetings off site and on site with potential clients. Responsible for updating and maintaining customer database. Handle incoming calls from sales prospects and existing clients. Actively research and prospect new sales leads. Work to generate new leads and creative ways to sell tickets and sponsorships. Oversee continual sales/service training to Group Sales staff including the understanding and use of technology such as ProVenue, ProVenue Force CRM, and LinkedIn Sales Navigator to help their sales and customer service efforts. Responsible for assisting in the hiring and training of new sales staff Provide detailed retention reports on a weekly basis for management Coordinate existing group and hospitality ticket experiences and sponsorship sales and fulfillment and implement new incentive programs year to year Assist in the planning of group and sponsor events and exclusive offers throughout the year Resolve customer complaints and provide detailed communication to all customer requests Work with other departments to execute large scale group outings for current season ticketholders Schedule sales staff Assist in the establishment and allocation of ticket inventory Create aggressive monthly sales campaigns and contests to drive revenues from all sales opportunities Develop and oversee monthly sales and service training for sales staff in conjunction with Detroit Tigers staff in Detroit. Work game day events to service and assist customers with redemption of special ticket and sponsorship related items as well as any service issues or concerns Other duties as assigned

Minimum Knowledge, Skills And Abilities

• Bachelor’s Degree in Business, Communications, Sports Management or related degree

• Minimum of three years experience in ticketing, call center or customer service

• Extensive knowledge of Tickets.com and Salesforce CRM a plus

• Strong organizational skills and ability to handle multiple projects.

• Excellent verbal and written communication skills

• Proficient in Microsoft Office including spreadsheet applications.

• Ability to work in a fast-paced environment.

Working Conditions

• Office and Outdoor Environment

• Evening, weekend, and holiday hours will be required

Working Conditions

Outdoors and office environment. Position will need to work in various weather conditions. Position is required to work evenings, weekends, holidays, etc.

• Work with mentor to conduct work assignments
• Maintain organized schedule, assignments, and projects
• Other duties as assigned
• Assist with filing
• Produce writing elements
• Organizing employee files
• Assist in the coordination and execution of projects
• Shadow department members to assist them on various projects and deliverables and to understand the full range of all departments we support.

• Junior Level class or above
• Minimum overall GPA 3.0
• Good organizational and analytical/reasoning skills
• Strong verbal and written communication skills
• Intermediate PC skills (familiarity with Microsoft Word, Excel, PowerPoint)
• Ability to multitask and work on multiple projects concurrently
• Ability to function in a team environment, supporting team members when needed
• Ability to work independently completing projects within determined timelines
• Evidence of ability to build and maintain relationships and excel in an interactive team environment

• Exposure to retail store and non-traditional environments or cultures

• Support by participation in Detroit Tigers Community Impact programs as needed.

• Commitment to complete mandatory MLB & Club training requirements (i.e. U.S. Center for SafeSport and Positive Coaching Alliance)
• Assists in the design, planning, and implementation of Baseball training, conditioning, practice, and competition programs
• Teaches Baseball skills in one or more specialty areas (i.e., pitchers, catchers, hitting, infield, outfield) during practices, games, and individual/group training sessions
• If assigned, accepts coaching assignment that will prepare scouting reports, game plans, and scorecards
• If assigned, accepts coaching assignment to organize all athlete uniform needs and equipment requests

• Fall Team Tryouts: ability to host a fall try out, to build rosters before any offseason workouts
• Fall Ball: opportunity to coordinate short schedule tournaments after RBI World Series
• Offseason/Winter Development: ability to host indoor training & conditioning program

• High school diploma or GED
• 3+ years of experience coaching 18u travel, high school, or collegiate level Baseball teams
• Experience managing or leading diverse coaching staffs and players
• Strong public speaking skills that connects with 14-18 year old athletes
• Strong knowledge of Baseball skills and strategy

• Excellent oral & written communication skills; bilingual, fluent in English & Spanish
• Professional or collegiate Baseball playing or coaching experience
• First Aid, CPR and/or any other applicable certifications

• Passion for using sports as a platform to positively impact kids’ character and development of life skills and values
• Superior organization, communication, and leadership skills
• Travel to youth tournaments, MLB RBI Regionals, MLB RBI World Series, and other youth programs
• Must be willing to work morning, evening, weekend, and extended days and hours may be required

• Work with mentor to conduct work assignments
• Maintain organized schedule, assignments, and projects
• Other duties as assigned
• Assist with filing
• Produce writing elements
• Organizing employee files
• Assist in the coordination and execution of projects
• Shadow department members to assist them on various projects and deliverables and to understand the full range of all departments we support.

• Junior Level class or above
• Minimum overall GPA 3.0
• Good organizational and analytical/reasoning skills
• Strong verbal and written communication skills
• Intermediate PC skills (familiarity with Microsoft Word, Excel, PowerPoint)
• Ability to multitask and work on multiple projects concurrently
• Ability to function in a team environment, supporting team members when needed
• Ability to work independently completing projects within determined timelines
• Evidence of ability to build and maintain relationships and excel in an interactive team environment

• Exposure to retail store and non-traditional environments or cultures

Sr. Software Engineer for Detroit, MI to design, develop & support technical projects; lead delivery of small projects & complex components of larger projects; participate in estimation & planning sessions; develop software design & architecture; drive development of technical user stories; lead research & proof of concept for new technologies; mentor junior team members; support QA with test activities; resolve system issues; develop & maintain support documentation. Requires Master’s in C.S., I.T. or closely related field & 3 yrs experience working with Agile methodologies and DevOps; using source control technologies, including Git, to track code changes; working with data storage technologies, including RDMS, NoSQL databases, and/or unstructured storage such as Cosmos or Mongo DB; developing RESTful APIs; working with C#, .NET Core & Microservices; using CI/CD pipelines for deployment; implementing unit tests to verify code coverage; and communicating technical information to technical & non-technical audiences. Will also accept Bachelor’s in said fields & 5 yrs progressive post-Bachelor’s stated experience. Candidate must be willing to provide on-call support 24 hrs/day for 1 wk period per month. Telecommuting permitted. Mail resume to Kaitlyn Silvestri, Blue Line Foodservice Distribution, Inc., 2125 Woodward Ave., Detroit, MI 48201.

JOB SUMMARY

We are seeking an experienced Accounting Manager to join our Ilitch Sports + Entertainment Shared Service team. The Accounting Manager will be responsible for managing the accounting function for multiple teams/partners in the sports and entertainment industry, including event accounting. This position will ensure timely and accurate financial reporting, implementing best practices to streamline processes, and leading a team of accountants. The ideal candidate will have experience in managing a team, strong technical accounting skills, excellent communication skills, and experience in event accounting.

KEY RESPONSIBILITIES

• Manage the accounting function for multiple teams/partners in the sports and entertainment industry, including event accounting, month-end close, financial reporting, and account reconciliations
• Ensure timely and accurate financial reporting in accordance with GAAP and other regulatory requirements
• Develop and implement accounting policies and procedures to ensure compliance with internal controls and best practices
• Manage and develop a team of accountants, providing leadership and guidance to ensure the team is meeting deadlines and producing high-quality work
• Partner with cross-functional teams, including but not limited to operations, legal, and tax, to ensure accurate and complete financial reporting
• Collaborate with external auditors to provide required information for financial audits
• Continuously improve processes and procedures to increase efficiency and accuracy
• Develop and maintain relationships with business partners, acting as a point of contact for accounting-related inquiries

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor's degree in accounting, finance, or related field
• Minimum of 7 years of accounting experience, with at least 3 years in a managerial role
• Experience in the sports and entertainment industry preferred, with event accounting experience preferred
• Strong technical accounting skills and knowledge of GAAP
• Excellent communication and leadership skills
• Strong organizational and project management skills
• Experience with Oracle accounting software and proficiency in Microsoft Excel

If you have a passion for sports and entertainment, a strong background in accounting, and a desire to work in a collaborative team environment, we encourage you to apply for this exciting opportunity!

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

In this role, you will provide on-site and remote technical support Information. You will support end-users of Ilitch companies’ sports teams and entertainment venues.

How You’ll Make an Impact

• Assist with installing, maintaining, modifying, and implementing technologies associated with sports and entertainment venues and operations.
• Maintain and solve basic network issues including, but not limited to wireless, LAN, WAN and switch port assignment and changes.
• Responsible for performing venue technology conversions on a per-event basis, as required by NHL, NBA, MLB, and other live events.
• Work with clients over email, Skype, phone, (on-site and remote) to investigate and provide solutions.
• Support of audio visual and broadcast technology and colleagues.
• Responsible for daily and weekly system testing to ensure trouble-free execution for venue productions.
• Assist users with mobile communication devices.
• Responsible for managing technology inventory including procurement and disposal.
• Collaborate with Enterprise and Retail Technology colleagues on advanced technical support a resolution of escalated support issues.
• Provide end-user training on computers and peripherals as needed.
• Document resolution issues to ensure continuity throughout the team.
• Work with the infrastructure shared services organization to achieve success with advanced network and systems projects and tasks.
• Gather, analyze, and report end-user support trends and keep up to date on emerging technologies.

Who You Are

• Bachelor’s degree in Information Technology, Computer Science or related field. Equivalent experience may be considered in lieu of a formal degree.
• Minimum of one (1) year in an IT technical support position providing basic on-site or remote end-user support with sport-related software, hardware and applications.
• Proficient with the installation and configuration of computer hardware and software, and basic knowledge and understanding of networking skills and concepts.
• Demonstrates excellent customer service skills.
• Strong written and oral communication skills with the ability to communicate with colleagues and clients.
• Evidence of strong organization, planning and prioritization skills with the ability to work within tight timelines and while under pressure.
• Demonstrated ability to work with various levels of colleagues from senior management to new hires.
• Proven analytical, problem-solving and decision-making skills.
• Ability to troubleshoot issues independently and within a team support structure.
• Ability to adapt and remain flexible to changing and growing sports and entertainment businesses.

Where You’ll Work

• A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.
• A colleague fitness center, work café and an outdoor patio with grills.
• Over 60 different meeting spaces to help promote a collaborative environment.

Build a Bigger, Better, Bolder Future


Imagine working for a company that measures its success based off the growth of its colleagues. A company that invests in its future by investing in you. Little Caesars/Blue Line Distribution is a company where our colleagues make an impact.

Blue Line Distribution, the in-house distributor for Littles Caesars Pizza, has been family owned and operated for over 40 years; and is dedicated to leading customized and innovative food service logistics with safety as a top priority. We are now hiring Class A Drivers in Woodridge, Illinois.



Driving with Blue Line Distribution:

• $6,000 Retention Bonus!
• Starting pay is at $30.41 per hour with overtime after 40 hours.
• Average 45 hours/week.
• Coverage area is within a 250-mile radius of Chicago and includes Illinois, Wisconsin, Indiana, Nebraska, and Iowa.
• Center runs Sunday night through Saturday afternoon.
• Routes dispatched between 10:00pm – 12:00am. Generally, a 4-day work week. Typically, two overnight routes during the week.
• Lift-gate, electric pallet jack or cart/ramp for easier use of unloading into stores.

• Weekly home time.
• Three weeks of PTO.
• Aggressive per diem, meal allowance, and corporate lodging program available
• 401k – with Company Match
• Medical, Dental, Vision Insurance, Etc.
• State of the art equipment leased through Penske.
• Family oriented atmosphere that promotes growth from within.

• One (1) year of verified tractor-trailer experience with a class A CDL license.
• No more than 3 moving violations in the past 3 years.
• No more than 1 DOT preventable accident in the past 3 years. All accidents will be reviewed.
• Must be able to pass DOT pre-employment drug screen, DOT physical, and road test.
• Direct Store Delivery experience preferred.
• Registered to the FMCSA Clearing House. (https://clearinghouse.fmcsa.dot.gov/register).

• • Load and unload trucks using electric forklift or pallet jack.
  • Accurately receive and enter inbound materials into our warehouse management software.
  • Select and load outbound product in a timely manner.
  • Properly rotate and replenish pick slot locations as needed.
  • Follow all Blue Line Good Manufacturing Practices (GMP’s) and Safety Requirements.
  • Other warehouse duties as assigned.

• Family-oriented atmosphere that promotes growth from within
• Clean, safe, climate-controlled warehouse
• Unlimited Referral Bonuses
• Paid Time Off available upon hire
• Medical, Dental, Vision Insurance, Etc.
• 401(k)- with Company Match after 6 months

• • Ability to repeatedly lift and push or pull/reach above shoulder height heavy objects weighing up to sixty (60) pounds.
  • Ability to effectively use Warehouse Management Systems correctly to fill and receive orders and conduct accurate inventory.
  • Must be a self-starter with attention to detail.
  • Must be able to pass a pre-employment drug screen and background check

• • High School diploma or equivalent.
  • One year experience operating an electric forklift and pallet jack.
  • Working knowledge of RF indoor voice technology.

• • Works in a variety of locations throughout the warehouse. Position may require continuous standing, lifting, bending, and moving of heavy materials weighing up to 60 pounds.
  • Regularly required to work various hours in cooler and freezer with temperatures ranging from 35 degrees to minus 10 degrees.
  • Ability to work a flexible schedule (holidays, weekends, and various shifts) as well as overtime, as needed.

Job Summary
The Lead Analyst, Global Data Governance (GDG), will support a broad array of business and technology stakeholders by implementing and leading the LCE/IHI Global Data Governance policies, standards, and processes. The company is clear and committed to the “what” – enabling data driven decisioning, as well as the “why” - to make a great company even better - and is looking to the Lead Analyst, Global Data Governance will drive the GDG program, along with building out the Data Governance Tool to support and maintain the “how.” This role reports to Manager, Global Data Governance, who is a member of the leadership team of the Global Data and Analytics COE.

Key Responsibilities
• Leads discovery, documents, and maintains data across the enterprise through an analytical approach, identifying the most valuable data and its current state in a variety of systems and technologies
• Drives, supports, maintains, and enforces LCE/IHI data domains, hierarchies, data models, and Data Governance tooling as LCE/IHI’s business needs and technical environment changes
• Partners with Data Owners, Data Stewards, and Data Custodians across the company to enable non-data native coworkers to play their role in trustworthy data
• Implements and maintains policies, standards, and procedures, for the uniformity, accuracy, and semantic consistency of LCE/IHI’s most important data assets to ensure executives, leaders, and coworkers alike can trust our data
• Identifies, highlights, prioritizes, tracks, and drives the resolution of deviations and exceptions to policies and standards
• Leads in the implementation and maintenance of LCE/IHI’s Data Catalog, Data Glossary, Data Lineage, and Data Quality tools, structures, standards, change management procedures, and documentation, resulting in recognized super user within this ecosystem
• Acts as the GDG program lead for large programs, i.e., legacy to cloud / SaaS deployments, ensure Data Governance principles are built in from the start
• Drives, facilities, and supports all involved with data intense work - from engineers, developers, and analysts to end users - with knowledge of policies, effective practices, and tooling
• Partners actively with critical areas of the business - known and specific focus - legal (data privacy) and compliance (data security)
• Keeps current around developments and trends in Global Data Governance and Master Data Management, with a focus on practices that increase business engagement and knowledge growth

Minimum Knowledge, Skills, and Abilities
• Bachelor's Degree in business, technology, engineering, or a related field
• 3 + years’ experience related to roles as a Data Custodian and/or Data Steward
• Knowledge of common data consistency issues as experienced by technical and business users, and the ability to conduct root cause analyses
• Knowledge of common data consistency issues as experienced by both technical and business users, and the ability to explain the impact of those issues to senior leaders
• 2 + years’ experience in the implementation and maintenance of data management tools and methodologies Data Catalog, Data Glossary, Data Lineage, Data Quality, etc.
• Documents, explains, and presents processes, rules, guidelines, etc. to stakeholders for the purpose of increasing compliance
• Ability to understand strategic direction and to drive tactical actions to support the strategy Knowledge of how data is managed in large companies and knowledge of key concepts Data Governance; Master Data Management; Data Quality; Data Analytics; Business Intelligence; etc.
• Comfort approaching coworkers across organizations and different levels
• Hands-on experience in running cross functional processes, ideally around an area of data governance and data management
• Technical knowledge and experience in some area of data management - quality, governance, extraction, transformation, etc.
• Excellent written and verbal communication skills
Preferred Skills, Knowledge, and Abilities
• Understand principles of large-scale IT environments
• Strong analytical and time management skills
• Experience with data governance management tools is valuable
• Experience creating Structured Query Language (SQL) queries
• Knowledge of Business Intelligence concepts and tools
• Ability to write various documents, such as functional requirements and data mapping
• Self-motivated and able to handle tasks with very minimal supervision
• Ability to deliver a high level of customer service

Working Conditions
• This position may require minimal travel to vendor locations, assessment at stores and Ilitch Companies facilities, data centers, or seminars/networking.
• Requires extended periods of time sitting and talking on the phone.

Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like.